DO YOU HAVE VEGAN STYLE SHOES?
éS offers vegan style footwear, please see the current collection here.
WHERE DO I GO TO REDEEM AN ÉS ONLINE GIFT CERTIFICATE?
To redeem your online gift card, you have to enter the code from the email in the Gift Card field. This field can be found in the billing stage of placing an order. Click ‘Apply’ and the amount on the gift card will be taken off your purchase amount. You can also check how much you have to spend here, just click ‘Check Balance’.
If the amount of your purchase is higher than the amount on your gift card, you can pay the rest with the payment option of your preference.
If the amount of your purchase is lower than the amount on your gift card, the leftover amount will stay on your card and can be used for a future purchase.
WHY HAVEN'T I RECEIVED A CONFIRMATION EMAIL OF MY PURCHASE?
The most common reason why customers do not receive a purchase confirmation is because an incorrect e-mail address has been entered or the confirmation e-mail has been caught in a junk mail filter. Please make sure that you have correctly entered you e-mail address and check that the e-mail hasn't been caught in your junk mail. Please contact Customer Service if you need a confirmation e-mail to be re-sent.
DOES THE COLOR OF THE PRODUCT MATCH EXACTLY TO THE PHOTO ON THE WEBSITE?
It is possible that the color on the photo is slightly different than the original color of the product. This is possible because not everybody has the same color settings on their computer. Please take the screen resolution settings of your computer into consideration.
WHEN WILL NEW STYLES OF ÉS PRODUCT AVAILABLE?
We release new offering of products about 4 times a year. Not all products will carry over into the next season. We do special releases throughout the year as well. You can sign up for our newsletter to keep up with what is going on with éS.
HOW CAN I GET STICKERS?
We are currently unable to send you free stickers, but you can purchase an éS sticker pack in our online shop or check with your local skateshop if they have any!